Excerpt from Nickson to TransPennine Customer Services Department:
"I definitely DO NOT want a letter that tells me you are very sorry and that you are constantly striving to improve your services. I want you to DO something. Despite your Train Manager's disgraceful rudeness, the real problem is overcrowding on this service, and you have to avenues of ACTION that you can take, namely policy and number of coaches at peak/seasonal times."
Excerpt from reply to Nickson from TransPennine:
"We are currently experiencing high volumes of customer contact due to the
RECENT severe weather conditions. We will respond to your email as quickly
as we can, but please be aware that we may be unable to respond as quickly
as we would like to. Should your enquiry be in relation to customer service
disruptions, please check our website for information"
Weather summary for Hull Region from 17 to 23 September, from the BBC:
Monday 17 September 2007 to Sunday 23 September 2007
“Cooler and increasingly unsettled.”
Monday night will see the showers fading thanks to a transient ridge of high pressure. Under clear skies it will be a chilly night with a risk of patchy frost in the north. The clear skies bode well for Tuesday which is likely to be the driest and sunniest day this week.
The remainder of the week will be increasingly influenced by low pressure. A band of rain will sweep from north to south on Wednesday, however southern England is likely to stay dry until after dark.
This front will then clear from southern UK on Thursday to be followed by breezy conditions and mixture of sunny spells and showers.